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Settlement Services
We understand that settlement in a new country can be hard. We're here to help.
About Our Settlement Services
By working together, we ensure we can provide the appropriate level of support to people from all walks of life, all with their own unique needs.
At St Vincent de Paul QLD, we provide settlement services to newly arrived migrants and refugees in Queensland. We offer a wide range of settlement support to help you and your family settle into your new life.
We can connect you with resources and support services to help you with settlement and make your transition to living in Queensland as easy as possible.
What Are Settlement Services?
Settlement Services, also known as Settlement Engagement and Transition Support (SETS), helps you and your family settle into life in Australia as soon as possible after you arrive. SETS is a free service run by St Vincent de Paul QLD that operates in southwest Brisbane and is funded by the Australian Government Department of Home Affairs.
Our SETS program can give you settlement-related information, advice, advocacy, and assistance to access mainstream health, education, and employment services.
What Settlement Support We Provide
Our Settlement Services support you to overcome any settlement barriers you may have, and help you become socially and financially stable in your community.
Our free settlement services include, but are not limited to:
- Group education and training sessions, in partnership with other organisations,
- Help to complete forms, documents and explain correspondence,
- Advocacy support e.g. within a legal/court process,
- Connecting you with local services like a GP, dentist, local library etc and;
- Referring you to specialist services - e.g. Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT), Refugee And Immigration Legal Services (RAILS), Tenant Advice and Advocacy Service (TAASQ), Domestic and Family Violence and Legal Aid.
We also offer English language support, practical information about housing and setting up a new home, and assistance in finding education and training to support you in finding a job.
We want to ensure you get the right help. If you're ready to get assistance, read below for eligibility and next steps.
Are You Eligible?
Our Settlement Services can support you if:
- You have arrived in Australia on a humanitarian visa,
- You are a migrant with difficulty speaking and reading English,
- You have lived in Queensland between 6 months and 5 years after arriving in Australia and live in a suburb between Ipswich and inner southern Brisbane e.g. Collingwood Park, Goodna, Springfield, Redbank Plains, Forest Lake, Oxley, Darra and Inala.
If you live outside this geographic area, we will accept referrals on a case-by-case basis. If your application is unsuccessful, we may be able to refer you to a different SETS funded organisation.
How To Get Help
If you would like to access our Settlement Services, simply call us on 1800 846 643 for assistance. Alternatively, you can complete our online enquiry form linked below.
If you are a service provider wanting to refer a person to our Settlement Services, please download our SETS Referral Form here and send the completed form to settlementservices@svdpqld.org.au
You can and read our SETS Client Service Charter here.
Looking To Volunteer?
If you are interested in volunteering to assist migrants and refugees on their settlement journey at St Vincent de Paul QLD, please visit our volunteer page.
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