Bridging the digital divide

Setting up an email, navigating websites, responding to messages - most of us master these tasks without a second thought. We all know that basic tech abilities are crucial in today’s digital world - from filling out online forms and applying for jobs via job websites to checking bank balances and avoiding online scams. However, for many experiencing homelessness, these skills can feel out of reach and even intimidating. That’s why long-time Ozanam House volunteer Louise Cindric is dedicated to ensuring everyone can access these essential skills - regardless of their circumstances.

Every Thursday morning, Louise powers up the computers in Ozanam House’s IT room, inviting clients to gather, learn and connect.

With a mix of curiosity and determination, they tackle tasks like sending emails, moving cursors or crafting documents. The room is filled with supportive chatter and shared laughter as participants help each other master new challenges and build confidence in this trusted space.

Louise explains why she’s passionate about teaching in this sector: "There’s no one else to help participants with all their daily tech needs," she says.

"Sometimes it’s setting up an account. Other times it’s replying to an email or helping them figure out their phone when they get stuck. I’m here every week to help with whatever they need."

Having these lessons on-site at Ozanam House has made a real difference in helping participants feel at ease.

"[It’s important] so that the people feel comfortable and can just walk in anytime. They see me here all the time and feel more comfortable being in their environment instead of going to an external site that they don't know anything about," Louise explains.

For many clients, Louise’s classes have been transformative.

"I find it hard. I'm not good with technology, but Louise is always patient. No question seems silly. I feel more confident,” shares one participant, who attends regularly to build skills.

When asked if someone could navigate this world without tech skills, Louise shakes her head.

"No. Everything is going to be technology now. The phones … if you ever realise when the internet is down, everyone is completely lost," she says.

"You can't even go shopping without the internet anymore. We are also going into a cashless society… so clients have to be aware of that."

Keeping up with these changes is crucial for Ozanam House clients and Louise ensures they’re not left behind. She also teaches online safety, guiding them on avoiding scams and staying protected."

Louise's volunteer work is gratifying: "I wouldn't do it unless it were rewarding. Out of all my jobs, this is one of my favourite ones. I've always felt welcome here in Ozanam House, and I get to know everyone. Many have become a bit of friends as well. The sessions are something that we look forward to. It's more of a social event than a learning environment," she says with a smile.

Through her dedication, Louise is creating more than tech skills; she’s building a community where people can learn, connect and feel valued. Her work at Ozanam House shows how much sharing knowledge can transform lives. With each lesson, Louise helps participants take steps toward independence, confidence and a brighter future in today’s digital world.