Luxe Designer Fashion Hire

Welcome to Luxe Designer Fashion Hire where 100% of profits are used to provide assistance to women in need throughout Western Australia.

We want your experience to be seamless and enjoyable, so here’s a quick summary of our T+Cs:

• Hire Period: The hire period is for 4 or 8 days, starting from the date you collect the Garment from our store.
• Returns: Hires booked for collection on Thursday or Friday are due back by Monday 10am unless arranged otherwise. For hires starting on other days the return date will be communicated at the time of booking. Late fees of $30/day+GST apply.
• Cleaning and Damages: We handle all cleaning, however major stains or damage will incur fees. Irreparable damage will require a payment equal to 75% of the known or estimated recommended retail price (RRP).
• Cancellations: Refunds or store credit depend on notice period. Exchanges are available for a $15 processing fee.
• Advanced pre-booking: Customers should be aware that Garments booked in advance are still available for hire in the lead up prior. Every effort is made to ensure the high level of quality of all Garments is maintained. In the event that the Garment is no longer hireable the customer will be notified and compensated by way of a refund or discounted replacement Garment.
• Lost Items: Garment bags cost $20 if damaged or not returned.
• Consumer Law: We will comply with Australian Consumer Law and honour all applicable statutory guarantees.

For more details, please read the full terms here:

1. Standard Terms for Fashion Hire Agreement

Luxe Designer Fashion Hire: (“Luxe,” “We,” “Us,” “Our”) refers to St Vincent De Paul Society (WA) Incorporated trading as Luxe Designer Fashion Hire (ABN 18 332 550 061).

Customer: (“You,” “Your”) is the person entering into the fashion hire agreement with Luxe.

Garment: Refers to any clothing or accessories hired by the Customer.

Hire or Rental Period: The agreed time the Garment is hired.

Late Fees: Fees for failing to return the Garment on time, calculated at $30+GST per day.

Price: Cost of hiring the Garment.

Return Date: Date the Garment is due back to Luxe.

2. Payment

Payments are made when booking, either online or in person. Payments include GST.

We accept Visa, Mastercard, and in-person payments at our location.

Full refunds for cancellations or change of mind are not available once a Garment is booked and paid for. Customers are responsible for selecting the correct size before hire.

3. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the services, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

4. Cancellations and Exchanges

Cancellations more than 2 weeks before your event incur a fee equal to 50% of the full hire price. For cancellations under 2 weeks, store credit (minus 50%) is provided.

Exchanges are allowed for a $15 processing fee and must be arranged in advance and are subject to availability.

5. Returns and Late Fees

All local hires must be returned by 10am on the specified date of return unless otherwise agreed.

Late fees of $30/day +GST apply for overdue returns. If not returned within 14 days, you will be charged an amount equal to 75% of the known or estimated RRP of the Garment.

Garments should be returned with their Garment cover. Damaged or lost covers incur a $20+GST fee.

6. Cleaning

Luxe takes care of all cleaning and sanitising. Garments must be returned in the same condition as they were received, subject to normal wear. Soiling, permanent stains or damage will incur additional fees starting at $20+GST upwards to whatever is required to cover the reasonable cost of cleaning, repairing or replacing the Garment.

Do not attempt to clean the Garment yourself.

Hire items will be closely inspected by Luxe when packaged for collection with any minor defects or concerns discussed and documented at the time of handover.

7. Damages, Loss or Theft

Subject to clause 6 above, items must be returned in the condition they were received. Customers are responsible for checking the Garment upon receipt.

Any damages should be reported within 4 hours of receiving the Garment. If not, it will be assumed that the Customer is satisfied with the condition.

Minor damages will incur repair fees, determined in good faith by Luxe with minor repairs such as loose threads or missing sequins will be assessed at our discretion. Major damages, rendering the Garment unusable, will require a payment equal to 75% of the known or estimated RRP of the Garment and the cost will be charged directly to your credit card.

Please avoid using perfumes, deodorants, or makeup that may stain the Garment, and be mindful of any sharp jewellery or accessories that could cause damage.

If any Garment is damaged, lost, or stolen during your hire period, you are responsible for the repair or replacement costs, up to 75% of the retail value of the Garment.

Every care will be made for to ensure that the high standard of quality is maintained for any advance-booked Garments. If in the highly unlikely event that a pre-booked Garment is irreparably damaged or lost prior to the requested hire date, Luxe will compensate the customer with the advance booking by offering a substitute outfit at a 50% discounted rate or a full refund, subject, of course, to Luxe’s obligations under Australian Consumer Law.

8. Purchases

The return of purchased (not hired) Garments due to change of mind can be returned within 7 days for a store credit, provided they are unworn and in original condition. No returns on sale items or hired Garments, subject to Luxe’s obligations under Australian Consumer Law.

9. Privacy and Data Security

Your personal information is collected for the purpose of processing your hire and will be stored securely.

For more details, please refer to our Privacy Policy

10. Liability

We are not liable for any injury, loss, or damage arising from the use of our Garments, subject to our obligations under Australian Consumer Law.

11. Acceptance of Terms

By proceeding with a booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

12. General

The laws of Western Australia govern this document and each party irrevocable submits to the non-exclusive jurisdiction of the courts of Western Australia and courts competent to hear appeals from those courts.

13. Contact Us

If you have any questions or require assistance, please contact us at shop 2/3 44 Station Street Subiaco WA 6008. Call 0481 132 992 or email hello@luxefashionhire.org.au

These Terms and Conditions ensure a smooth process for everyone while protecting the quality of our beautiful Garments.

Thank you for choosing Luxe Designer Fashion Hire and supporting women across WA.