Safeguarding

Are you concerned about a child, young person or vulnerable adult?

If you have immediate concerns for anyone's safety, please call emergency services on 000.

If you have concerns that a child, young person or vulnerable adult is or has been harmed by a Vinnies worker, on a Vinnies site or while participating in one of our programs, please call the Vinnies Safeguarding Team on 1800 478 776 (Monday-Friday, 8am-4pm) or email safeguarding@vinnies.org.au.

Alternatively you can fill out the form below. If you leave your contact details, we will get back to you – but you can also submit a concern or complaint anonymously if you choose to do so.

Other Useful Contacts

Child Protection Helpline: 13 21 11 (24/7)
Kids Helpline: 1800 551 800 (24/7)
The Elder Abuse Hotline - 1800 353 374
Aged Care Quality and Safety Commission - 1800 951 822
National Disability Abuse and Neglect Hotline - 1800 880 052
NDIS Quality and Safeguards Commission - 1800 035 544

About Us

If you are a child, young person or vulnerable adult seeking help, you’ve come to the right place. Please call us (Vinnies) on 1800 478 776 or email safeguarding@vinnies.org.au. This phone number and email address are only open on weekdays. If your concern is about someone under 18, or it’s after 4pm or a weekend, or you want to talk to someone outside Vinnies, you can call the Child Protection Helpline on 13 21 11 or Kids Helpline on 1800 551 800. These are both open 24/7.

The St Vincent de Paul Society NSW is committed to being a safe organisation for all people, especially children, young people and vulnerable adults. Supporting children, young people and vulnerable adults to thrive in their families and communities is a fundamental aspect of our work in providing a hand up to those facing adversity.

We strive to work with the wider community to prevent all forms of abuse against children, young people and vulnerable adults, and ensure that their inherent dignity, care and wellbeing are upheld.

We commit to:

• Support and nurture all children, young people and vulnerable adults who come into contact with us;
• Promote the rights, dignity and wellbeing of children, young people and vulnerable adults;
• Enable children, young people and vulnerable adults to fully participate in our organisation and in their local communities;
• Protect the safety of children, young people and vulnerable adults we work with, and guard them against abuse and all forms of harm;
• Always put the best interests of children, young people and vulnerable adults first; and
• Continually assess and evaluate our safeguarding strategies to ensure we remain vigilant in our work to support and protect children, young people and vulnerable adults.