Our Customers

At June 30, 2023 we housed 2,548 people in 1,501 dwellings throughout NSW, SA & the ACT.

We support our community’s most vulnerable by providing a range of housing solutions tailored to meet their needs.

This includes:

• Crisis Accommodation: Short term housing for people who are homeless or in need of on-site support and case management.
• Transitional Housing: Medium-term housing for people at risk of homelessness or in need of on-site support and case management.
• Specialist Disability Accommodation (SDA): Housing for people with extreme functional impairment or very high support needs. SDA dwellings have accessible features to help residents live more independently; allowing other supports to be delivered better or more safely.
• Social Housing: Rental housing for people on very low to moderate incomes who may be experiencing rental stress in the private market
• Affordable Housing: Housing for low to moderate income earners, who are working but may find it difficult to afford housing in the private rental market.

We work with special populations (First Nations peoples, children and families, Culturally and Linguistically Diverse (CALD) communities, people with disabilities, women, seniors and young people) to ensure that those with special or complex needs are linked with support, and that our homes are fit for purpose and culturally appropriate.

In 2023, we received a Tenant Satisfaction Score of 85% (CHIA 2023).